Returns & exchanges
We hope you love your purchase but we do understand that mistakes can be made, particularly when shopping online.
If you are not satisfied with your selection, we will happily provide you with a store credit. This credit will be valid for 3 years and can be used to purchase any item/s in store.
We do our very best to ensure the quality and consistency of our collection, however if you do receive an item with a manufacturing fault you are entitled to a full refund. Please contact us via email at email@example.com should this occur. Please note, faulty items will only be accepted for return within three months of purchase.
Just a few things to keep in mind:
- We do not offer refunds for change of mind or incorrect sizing purchases.
- We do not offer refunds or store credits on orders which have not yet been dispatched.
- Please choose carefully when purchasing a sale item. We do not offer store credits on sale items.
- Item/s must be returned and received by Primp The Label. within 14 days from the date of purchase (for in store purchases), or upon receiving your items (if purchased online).
- All items must be returned in their original condition with all the packaging and tags still attached.
- Clothing will only be accepted if returned in its original condition; free from makeup and stains, unworn and unwashed.
- Due to hygiene reasons, we do not accept returns on jewellery and hats.
- Store credits will be to the value of the returned item/s only and will exclude shipping costs or any discount codes applied.
- Return postage costs must be covered by the customer.
- Primp The Label is not responsible for any loss or damage to parcels during the return delivery.
- If your item is faulty, please email us with photos of the fault at firstname.lastname@example.org
- Please note, faulty items will only be accepted for return within three months of purchase.
Items that do not satisfy the above conditions may not be accepted for return.
Returns can be made in store at Shop 2/28-30 Barossa Valley Way, Lyndoch within 14 days from the date of purchase.
Alternatively, items can be returned via post using the link below:
Postal returns are at the expense of the customer and must be received by Primp Style Co within 14 days from the date of purchase.
Our return postal address is:
Primp The Label
PO Box 61
LYNDOCH SA 5351
We encourage you to make your postal return using a trackable service as the item/s will remain the property of the customer until received by Primp The Label.
Upon receipt and inspection of the returned item/s, we will issue a store credit to the customer via email.